Refund, Return & Damaged Item Policy
Khambhat Studio Governance · Staff Updated: 8 October 2026
1. Our Quality Guarantee
Every piece crafted by Aureva Agate passes strict quality inspection in our Khambhat studio before dispatch. We guarantee that all stones are 100% natural minerals.
2. Damaged in Transit & Replacement Eligibility
Because natural agate slices are delicate quartz minerals, if your order arrives damaged, cracked in transit, or materially different from the listing, we offer a 100% Free Replacement or Full Refund.
3. How to Report an Issue
Please report any shipping damage within 7 days of delivery by emailing support@aureva-agate.com or WhatsApping us at +91 98765 43210 with your order number and unboxing photographs/video.
4. Non-Refundable Items
Custom electroformed gold-edged orders and bespoke wholesale project pieces are non-refundable once production has commenced.
Key Policy Takeaways & Answers
What is Aureva Agate's refund policy for items damaged in transit?
If your agate piece arrives damaged or cracked during transport, we offer a 100% Free Replacement or Full Refund when reported within 7 days of delivery.
How do I initiate a return or replacement request?
Contact our concierge team at support@aureva-agate.com or WhatsApp +91 98765 43210 with your order number and unboxing photographs/video.